Kwela Solutions Privacy Policy

Last updated: 1 May 2016


At Kwela Solutions we respect the privacy needs of our valued customers and we acknowledge that your Privacy is important to you. This Privacy Policy outlines what specific information is gathered on the Kwela Solutions site and how that information is used.


Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free contact us at


1       Information Collection and Use


a)          Kwela Solutions collects information that personally identifies you (“personal information”) in some circumstances, for example when you apply for our services or our customers provide your personal information to us so that we can help them communicate with you by email. The types of personal information we collect include name, contact details, identification information, organisation, title, information submitted in forms, payment details and enquiry/complaint details. We also collect personal information about your interactions and transactions with us, including any through monitoring and recording any contact we have with you by telephone, email or online for purposes including security, dispute resolution and training. We collect personal information directly from you as well as from third parties including public sources, our related companies, information service providers and the parties with whom we exchange information as described here.

b)         We also store and manage information on behalf of our customers so they can manage contracts and governance requirements. This includes information about our customers’ suppliers such as email addresses, credentials and other details entered by customers into our systems, which are subject to our Terms of Use but are not otherwise limited or controlled by us. It is possible that in this respect we could handle sensitive information such as information about professional association membership and credentials. We do not use this information for our own purposes.

c)          We collect, use and disclose your personal information to provide, administer, improve and personalise our products and services, maintain and update our records, manage our relationship with you and our customers and deal with your enquiries and concerns. We may also collect, use and disclose your personal information in connection with suspected fraud, misconduct and unlawful activity.

d)         If you are our customer, your personal information is used to create your personal access to our product, and to contact you in the course of using this product. Financial information that is collected is used to verify, identify and to bill either you or your company for products and services, as applicable. Demographic and profile data collected by Kwela Solutions may be used to tailor this web site or any requested email communications, and to display information that is more relevant to you. Kwela Solutions also compiles demographic and product use information, but in the aggregate only, and may make that aggregate information publicly available. Under no circumstances will Kwela Solutions make any personal information about an individual user available publicly in this manner.

e)          Your email address is used to only send you information that you have requested. As part of your use of our software, Kwela Solutions allows you to elect to receive, or not receive, certain information from Kwela Solutions. Kwela Solutions adheres strictly to permission-based email policy. Kwela Solutions will not sell, rent, or loan our contact lists or our customer’s contact lists (including customer data) to any outside firms not involved in the provision of Kwela Solutions services, nor will Kwela Solutions use customer supplier lists for our own marketing purposes. All emails that you have requested will have an option to unsubscribe. Unsubscribe requests are fulfilled within minutes and no further communications will be sent to users who have stated that they do not wish to receive the specified information.

f)            We may not be able to do the things described above without your personal information. For example, we may not be able to communicate with you and deal with your enquiries.


2       Disclosure


Kwela Solutions will not use or disclose your personal information without your consent, except:

a)          where required or authorised by law;

b)         to implement the terms of any agreement we have with you;

c)          to assist the lawful investigation of a law enforcement authority;

d)         to protect the rights, property or personal safety of another Kwela Solutions customer, any member of the public or Kwela Solutions;

e)          the assets and operations of the business are transferred to another party as a going concern; or

f)            as otherwise described in this Privacy Policy.